Zopim

Zopim
Price: From free (limited version)
Date: June 28, 2011
Views: 594
Reviews: 1 Review

Zopim is an online chat software that is used by enterprises and small business worldwide. It is available in 4 versions with different price and different features. Basic version is available for free, it allows you to have just one operator and 2 simultaneous chat sessions. Bussiness versions supports up to 10 operators and unlimited chat sessions. Installation of this software is quick and simple. It can be done in a few clicks. After few minutes you receive e-mail with authentication data.

 

Graphical design of operator’s console looks clear and simple. It can be used intuitively. On a first sight it makes an impression, that there aren’t as many options as there really are. Zopim allows you to create different departments, populate them with agents, set up custom triggers for chat invitations and much more. On a title page you can see some statistics and reports about your visitors’ activity. In time of writing this review there was also available chat history as a beta function, but it worked well. There are missing some advanced features such a file upload possibility, real time web site monitoring or ticket support without integration with other software. On the other hand Zopim can be perfectly integrated with Gtalk, MSN, Yahoo and AIM, or it can be acccesed also via your iPhone.

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    Editor's review

    Simple live chat solution

    The good:

    This software offers nice triggers for chat invitations. There is no need of operator's console installation (it is web Flash based application). User interface is quite simple. This software is proven by big companies.

    The bad:

    There are missing some advanced functions. For example possibility of file uploads or chat transfer. Reports are quite simple.
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    dailywp.com
    reviewed by Jun 28, 2011
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